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All Business services in Dalbeattie, Dumfries and Galloway Scotland United Kingdom

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Latest reviews about business services in Dalbeattie, Dumfries and Galloway Scotland

  • Great service, even though I did not buy my Cube from them they dealt with a warranty issue with no quibble,
    By Admin, April 14, 2020
  • Arrived at the cottage on Wednesday afternoon to find that staff were nowhere to be found. We were wandering around for half an hour trying to find someone Eventually we found her, she took us to threave cottage, let us in, told us how to use the thermostat and left. As we recieved no other info we assumed thered be a book with instructions of how to use the hot tub, fire exits, wifi passwords etc etc (spoiler: they didnt leave anything)The family who had hired the other cottage by this point had NO RUNNING WATER. Scottish water were called and in the meantime they came to our cottage and used out shower and water. t By night time our water had also gone off, we recieved no communication from the owners to say this was going to happen but assumed as it was out of their control they werent aware. The next morning we contacted Christine to ask if she could check the quality of the water in our hot tub so we could use it again. a man turned up saying he would drain it and it would be ready in the evening. We asked this man If we could have some bottled drinking water to which he responded he didnt have any and couldnt help. As we physically could not survive without the water or use the services we decided to go out return in the evening jn the hopes we would have running water by then. When we came back not only was there no running water but the hot tub had been filled with some sort of brown murky liquid and was completely unusable. At this point we contacted Christine 4 TIMES and she ignored every call. We walked around the farm for an hour and even knocked on her door twice to let her know how uncomfortable we were We couldnt find anyone other than other disgruntled guests who also had no idea why the water was off. The next morning we were expected to leave at 10am. I finally managed to get Christine to answer her phone and asked her to visit our cottage. She arrived and offered no apology despite acknowledging that she had recieved our calls and insisted that our inconveniences were down to Scottish water. I calmly and politely explained that we understood that the situation was out of her control but it was disappointing that we had no contact from her and that we hadnt been able to use any of the services wed paid for. Wed essentially been worse off than if wed stayed home. She said she didnt want to argue and what did I want, I asked for a refund for our cottage. She said she wouldnt do that because I breached the terms and conditions by using the hot tub of our family friends cottage. This was outrageous as I had done no such thing. She was very defensive and got irritated, she eventually agreed to a refund and said in her own words Ill transfer the money by close of business. I thanked her and then told her that by the way there was no health and safety info available to us in regards to the hot tub and she may want to consider leaving this for her next guests to which she snappily responded that this info was available in the cottage. I said we couldnt find a single piece of paper, she did not respond and left the cottage. I then recieved an email FINALLY SAYING IM SORRY FOR THE INCONVENIENCE but refusing a full refund because a family staying in a separate cottage had breached their T&Cs. Naturally I responded explaining how utterly unacceptable it was to have this response following a promise of a full refund. I was still calm and articulate and explained that if I could just get my £249 Id let the matter go. She did not respond so the following day I texted her asking her to respobd to my email. Unsurprisingly she ignored this. Its now Sunday morning and understandably I am extremely frustrated. I texted her again saying Id be contacting her every day until she dealt with this because she was burying her head in the sand. She is now saying she is going to report me to the police for harassment???!!!!
    By nabilaahmed, September 20, 2017

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